Data deletion

Your Data, Your Rights: How to Request Data Deletion

We value your privacy and want to give you control over your personal information. If you wish to delete your data from our platform, please follow the steps below:

1. Contact our Support Team

To initiate the data deletion process, please send an email to our support team at [email protected]. Please include your account information and any relevant details in your request.

2. Account Review

Our support team will review your request and may contact you to:

• Verify your identity.
• Confirm that all outstanding balances are settled.
• Discuss any legal or security obligations that might require us to retain certain data.

3. Data Deletion

Once the review is complete and any outstanding issues are resolved, our team will proceed with deleting your data.

Important Notes

• Manual Process: Please note that data deletion is a manual process, and it may take some time to complete your request. We appreciate your patience.
• Outstanding Balances: If you have any unpaid balances, we may need to delay the deletion of your data until these are settled. Our support team will contact you to resolve any such issues.
• Legal and Security Obligations: In some cases, we may be required to retain certain data to comply with legal obligations. In particular, your identity verification details and the documents you uploaded with them are kept for 5 years after your account is closed, as our AML & KYC Policy requires, and are then deleted automatically. We will always strive to balance these needs with your privacy rights.

We are committed to protecting your privacy and will handle your data deletion request with care and efficiency. If you have any questions or concerns, please don’t hesitate to contact us.

Sincerely,
The XE Option Team